Cita APA (7a ed.)

Arts Council of England, Rawlings-Jackson, V., & Shaw, P. (1995). Paying attention: A guide to customer care in the arts (2nd ed.). Arts Council of England.

Cita Chicago Style (17a ed.)

Arts Council of England, Vanessa Rawlings-Jackson, y Phyllida Shaw. Paying Attention: A Guide to Customer Care in the Arts. 2nd ed. London: Arts Council of England, 1995.

Cita MLA (9a ed.)

Arts Council of England, et al. Paying Attention: A Guide to Customer Care in the Arts. 2nd ed. Arts Council of England, 1995.