Differentiating hospitality operations via experiences why selling services is not enough

Bibliographic Details
Main Author: Gilmore, James H., 1959- (-)
Other Authors: Pine, Joseph B.
Format: Book
Language:Inglés
Published: [S.l.] : [s.n.] 2002.
Subjects:
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Description
Item Description:Fotocopia de: Cornell Hotel and Restaurant Administration Quarterly. Vol. 43, No 3 (2002)
Physical Description:p. 87-96 ; 30 cm