Cita APA (7a ed.)

Gilmore, J. H., & Pine, J. B. (2002). Differentiating hospitality operations via experiences: Why selling services is not enough. [s.n.].

Cita Chicago Style (17a ed.)

Gilmore, James H., y Joseph B. Pine. Differentiating Hospitality Operations via Experiences: Why Selling Services Is Not Enough. [S.l.]: [s.n.], 2002.

Cita MLA (9a ed.)

Gilmore, James H., y Joseph B. Pine. Differentiating Hospitality Operations via Experiences: Why Selling Services Is Not Enough. [s.n.], 2002.