Cita APA (7a ed.)

Reed, M. (1999). Alternative dispute resolution: A cost-effective way to settle customer complaints. [s.n.].

Cita Chicago Style (17a ed.)

Reed, Marcus. Alternative Dispute Resolution: A Cost-effective Way to Settle Customer Complaints. [S.l.]: [s.n.], 1999.

Cita MLA (9a ed.)

Reed, Marcus. Alternative Dispute Resolution: A Cost-effective Way to Settle Customer Complaints. [s.n.], 1999.