Cita APA (7a ed.)

Gray, J. L., & Harvey, T. W. (1992). Quality value banking: Effective management systems that increase earnings, lower costs and provide competitive customer service. John Wiley & Sons.

Cita Chicago Style (17a ed.)

Gray, Janet L., y Thomas W. Harvey. Quality Value Banking: Effective Management Systems That Increase Earnings, Lower Costs and Provide Competitive Customer Service. New York [etc.]: John Wiley & Sons, 1992.

Cita MLA (9a ed.)

Gray, Janet L., y Thomas W. Harvey. Quality Value Banking: Effective Management Systems That Increase Earnings, Lower Costs and Provide Competitive Customer Service. John Wiley & Sons, 1992.