Gray, J. L., & Harvey, T. W. (1992). Quality value banking: Effective management systems that increase earnings, lower costs and provide competitive customer service. John Wiley & Sons.
Chicago Style (17th ed.) CitationGray, Janet L., and Thomas W. Harvey. Quality Value Banking: Effective Management Systems That Increase Earnings, Lower Costs and Provide Competitive Customer Service. New York [etc.]: John Wiley & Sons, 1992.
MLA (9th ed.) CitationGray, Janet L., and Thomas W. Harvey. Quality Value Banking: Effective Management Systems That Increase Earnings, Lower Costs and Provide Competitive Customer Service. John Wiley & Sons, 1992.
Warning: These citations may not always be 100% accurate.
