Cita APA (7a ed.)

Ernst & Young Quality Improvement Consulting Group. (1992). Total quality: A manager's guide for the 1990s. Kogan Page.

Cita Chicago Style (17a ed.)

Ernst & Young Quality Improvement Consulting Group. Total Quality: A Manager's Guide for the 1990s. London: Kogan Page, 1992.

Cita MLA (9a ed.)

Ernst & Young Quality Improvement Consulting Group. Total Quality: A Manager's Guide for the 1990s. Kogan Page, 1992.