Cita APA (7a ed.)

Ward, E. (1998). World-class telecommunications service development. Artech House.

Cita Chicago Style (17a ed.)

Ward, Ellen. World-class Telecommunications Service Development. Boston [etc.]: Artech House, 1998.

Cita MLA (9a ed.)

Ward, Ellen. World-class Telecommunications Service Development. Artech House, 1998.