Cita APA (7a ed.)

Rosen, L. D. (1993). The measurement and modeling of quality in service organizations. University Microfilms International.

Cita Chicago Style (17a ed.)

Rosen, Lewis Drew. The Measurement and Modeling of Quality in Service Organizations. Ann Arbor: University Microfilms International, 1993.

Cita MLA (9a ed.)

Rosen, Lewis Drew. The Measurement and Modeling of Quality in Service Organizations. University Microfilms International, 1993.