Cita APA (7a ed.)

Lovelock, C. H. (1992). Managing services: Marketing, operations and human resources (2nd ed.). Prentice-Hall International.

Cita Chicago Style (17a ed.)

Lovelock, Christopher H. Managing Services: Marketing, Operations and Human Resources. 2nd ed. Englewood Cliffs, New Jersey: Prentice-Hall International, 1992.

Cita MLA (9a ed.)

Lovelock, Christopher H. Managing Services: Marketing, Operations and Human Resources. 2nd ed. Prentice-Hall International, 1992.