A measure of service quality for retail stores scale development and validation

Bibliographic Details
Main Author: Dabholkar, Pratibha A. (-)
Other Authors: Rentz, Joseph O., Thorpe, Dayle I.
Format: Book
Language:Inglés
Published: [S.l.] : [s.n.] 1996.
Subjects:
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Description
Item Description:Fotocopia de: Journal of The Academy of Marketing Science. Vol. 24,1 (1996)
Physical Description:p. [3]-16 ; 30 cm
Bibliography:Bibliogr.