Cita APA (7a ed.)

Dabholkar, P. A., Rentz, J. O., & Thorpe, D. I. (1996). A measure of service quality for retail stores: Scale development and validation. [s.n.].

Cita Chicago Style (17a ed.)

Dabholkar, Pratibha A., Joseph O. Rentz, y Dayle I. Thorpe. A Measure of Service Quality for Retail Stores: Scale Development and Validation. [S.l.]: [s.n.], 1996.

Cita MLA (9a ed.)

Dabholkar, Pratibha A., et al. A Measure of Service Quality for Retail Stores: Scale Development and Validation. [s.n.], 1996.