Cita APA (7a ed.)

Fojt, M. (1995). Becoming a customer-driven organization. [s.n.].

Cita Chicago Style (17a ed.)

Fojt, Martin. Becoming a Customer-driven Organization. [S.l.]: [s.n.], 1995.

Cita MLA (9a ed.)

Fojt, Martin. Becoming a Customer-driven Organization. [s.n.], 1995.