Cita APA (7a ed.)

Zineldin, M. (2000). Total relationship management (TRM) and total quality management (TQM). [s.n.].

Cita Chicago Style (17a ed.)

Zineldin, Mosad. Total Relationship Management (TRM) and Total Quality Management (TQM). [S.l.]: [s.n.], 2000.

Cita MLA (9a ed.)

Zineldin, Mosad. Total Relationship Management (TRM) and Total Quality Management (TQM). [s.n.], 2000.