Cita APA (7a ed.)

Terplan, K. (2001). OSS essentials: Support system solutions for service providers. John Wiley & Sons.

Cita Chicago Style (17a ed.)

Terplan, Kornel. OSS Essentials: Support System Solutions for Service Providers. New York [etc.]: John Wiley & Sons, 2001.

Cita MLA (9a ed.)

Terplan, Kornel. OSS Essentials: Support System Solutions for Service Providers. John Wiley & Sons, 2001.