Brown, M. G. (1996). Keeping score: Using the right metrics to drive world-class performance. Quality Resources.
Cita Chicago Style (17a ed.)Brown, Mark Graham. Keeping Score: Using the Right Metrics to Drive World-class Performance. New York: Quality Resources, 1996.
Cita MLA (9a ed.)Brown, Mark Graham. Keeping Score: Using the Right Metrics to Drive World-class Performance. Quality Resources, 1996.
Precaución: Estas citas no son 100% exactas.