APA (7th ed.) Citation

Brown, M. G. (1996). Keeping score: Using the right metrics to drive world-class performance. Quality Resources.

Chicago Style (17th ed.) Citation

Brown, Mark Graham. Keeping Score: Using the Right Metrics to Drive World-class Performance. New York: Quality Resources, 1996.

MLA (9th ed.) Citation

Brown, Mark Graham. Keeping Score: Using the Right Metrics to Drive World-class Performance. Quality Resources, 1996.