Cita APA (7a ed.)

ESOMAR & Brookes, R. (1995). Customer satisfaction research. ESOMAR.

Cita Chicago Style (17a ed.)

ESOMAR y Richard Brookes. Customer Satisfaction Research. Amsterdam: ESOMAR, 1995.

Cita MLA (9a ed.)

ESOMAR y Richard Brookes. Customer Satisfaction Research. ESOMAR, 1995.