Cita APA (7a ed.)

Poertner, S., & Miller, K. M. (1997). The art of giving and receiving feedback. American Media.

Cita Chicago Style (17a ed.)

Poertner, Shirley, y Karen Massetti Miller. The Art of Giving and Receiving Feedback. West Des Moines, Iowa: American Media, 1997.

Cita MLA (9a ed.)

Poertner, Shirley, y Karen Massetti Miller. The Art of Giving and Receiving Feedback. American Media, 1997.