Sterne, J. (2002). Web metrics: Proven methods for measuring web site success. Wiley.
Cita Chicago Style (17a ed.)Sterne, Jim. Web Metrics: Proven Methods for Measuring Web Site Success. Hoboken (Nueva Jersey): Wiley, 2002.
Cita MLA (9a ed.)Sterne, Jim. Web Metrics: Proven Methods for Measuring Web Site Success. Wiley, 2002.
Precaución: Estas citas no son 100% exactas.