Cita APA (7a ed.)

Gounaris, S. P. (2005). Trust and commitment influences on customer retention: Insights from business-to-business services. [s.n.].

Cita Chicago Style (17a ed.)

Gounaris, Spiros P. Trust and Commitment Influences on Customer Retention: Insights from Business-to-business Services. [S.l.]: [s.n.], 2005.

Cita MLA (9a ed.)

Gounaris, Spiros P. Trust and Commitment Influences on Customer Retention: Insights from Business-to-business Services. [s.n.], 2005.