Cita APA (7a ed.)

Robinson, S., & Etherington, L. (2006). Customer loyalty: A guide for time travellers. Palgrave Macmillan.

Cita Chicago Style (17a ed.)

Robinson, Sionade, y Lynn Etherington. Customer Loyalty: A Guide for Time Travellers. Basingstoke [etc.]: Palgrave Macmillan, 2006.

Cita MLA (9a ed.)

Robinson, Sionade, y Lynn Etherington. Customer Loyalty: A Guide for Time Travellers. Palgrave Macmillan, 2006.