Cita APA (7a ed.)

Peel, M. (1988). Customer service: How to achieve total customer satisfaction. Kogan Page.

Cita Chicago Style (17a ed.)

Peel, Malcolm. Customer Service: How to Achieve Total Customer Satisfaction. London: Kogan Page, 1988.

Cita MLA (9a ed.)

Peel, Malcolm. Customer Service: How to Achieve Total Customer Satisfaction. Kogan Page, 1988.