APA (7th ed.) Citation

Dutka, A. F. (1994). AMA handbook for customer satisfaction. NTC Business Books.

Chicago Style (17th ed.) Citation

Dutka, Alan F. AMA Handbook for Customer Satisfaction. Lincolnwood, Illinois: NTC Business Books, 1994.

MLA (9th ed.) Citation

Dutka, Alan F. AMA Handbook for Customer Satisfaction. NTC Business Books, 1994.

Warning: These citations may not always be 100% accurate.