Cita APA (7a ed.)

Costello, E. J. (1998). Controlling conflict: Alternative dispute resolution for business. [s.n.].

Cita Chicago Style (17a ed.)

Costello, Edward J. Controlling Conflict: Alternative Dispute Resolution for Business. [S.l.]: [s.n.], 1998.

Cita MLA (9a ed.)

Costello, Edward J. Controlling Conflict: Alternative Dispute Resolution for Business. [s.n.], 1998.