How to measure service quality & customer satisfaction the informal field guide for tools and techniques
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | Inglés |
| Published: |
Chicago :
American Marketing Association
1998.
|
| Subjects: | |
| See on Universidad de Deusto: | https://oceano.biblioteca.deusto.es/primo-explore/search?query=any,contains,991002615089703351&tab=default_tab&search_scope=deusto_alma&vid=deusto |
Request an interlibrarian loan:
Email
| Item Description: | Indice |
|---|---|
| Physical Description: | XIII, 282 p. : il. ; 24 cm |
| Bibliography: | Bibliogr.: p. 275-276 |
| ISBN: | 9780877572671 |
