Cita APA (7a ed.)

Johnston, R., & Clark, G. (2001). Service operations management. Financial Times-Prentice Hall.

Cita Chicago Style (17a ed.)

Johnston, Robert, y Graham Clark. Service Operations Management. Harlow [etc.]: Financial Times-Prentice Hall, 2001.

Cita MLA (9a ed.)

Johnston, Robert, y Graham Clark. Service Operations Management. Financial Times-Prentice Hall, 2001.