APA (7th ed.) Citation

Seybold, P. B., & Marshak, R. T. (1999). Customers.com: How to create a profitable business strategy for the Internet and beyond (3rd impression.). Random House.

Chicago Style (17th ed.) Citation

Seybold, Patricia B., and Ronni T. Marshak. Customers.com: How to Create a Profitable Business Strategy for the Internet and Beyond. 3rd impression. New York: Random House, 1999.

MLA (9th ed.) Citation

Seybold, Patricia B., and Ronni T. Marshak. Customers.com: How to Create a Profitable Business Strategy for the Internet and Beyond. 3rd impression. Random House, 1999.