Cita APA (7a ed.)

Shafer, S. M., & Meredith, J. R. (1998). Operations management: A process approach with spreadsheets. John Wiley & Sons.

Cita Chicago Style (17a ed.)

Shafer, Scott M., y Jack R. Meredith. Operations Management: A Process Approach with Spreadsheets. New York [etc.]: John Wiley & Sons, 1998.

Cita MLA (9a ed.)

Shafer, Scott M., y Jack R. Meredith. Operations Management: A Process Approach with Spreadsheets. John Wiley & Sons, 1998.