Cita APA (7a ed.)

Donaldson, B., & Runciman, F. (1995). Service quality in further education: An insight into management perceptions of service quality and those of the actual service provider. [s.n.].

Cita Chicago Style (17a ed.)

Donaldson, Bill, y Frances Runciman. Service Quality in Further Education: An Insight into Management Perceptions of Service Quality and Those of the Actual Service Provider. [S.l.]: [s.n.], 1995.

Cita MLA (9a ed.)

Donaldson, Bill, y Frances Runciman. Service Quality in Further Education: An Insight into Management Perceptions of Service Quality and Those of the Actual Service Provider. [s.n.], 1995.