Cita APA (7a ed.)

Palermo, R. C., & Watson, G. H. (1993). A world of quality: Business transformation at Xerox. Xerox Quality Services.

Cita Chicago Style (17a ed.)

Palermo, Richard C., y Gregory H. Watson. A World of Quality: Business Transformation at Xerox. Rochester, NY: Xerox Quality Services, 1993.

Cita MLA (9a ed.)

Palermo, Richard C., y Gregory H. Watson. A World of Quality: Business Transformation at Xerox. Xerox Quality Services, 1993.