Cita APA (7a ed.)

Bush, R. A. B., & Folger, J. P. (1994). The promise of mediation: Responding to conflict through empowerment and recognition. Jossey-Bass.

Cita Chicago Style (17a ed.)

Bush, Robert A. Baruch, y Joseph P. Folger. The Promise of Mediation: Responding to Conflict Through Empowerment and Recognition. San Francisco: Jossey-Bass, 1994.

Cita MLA (9a ed.)

Bush, Robert A. Baruch, y Joseph P. Folger. The Promise of Mediation: Responding to Conflict Through Empowerment and Recognition. Jossey-Bass, 1994.