Bendell, T., Boulter, L., & Gatford, K. (1997). The benchmarking workout: A toolkit to help you construct a world class organization (1st published in Great Britain.). Pitman.
Cita Chicago Style (17a ed.)Bendell, Tony, Louise Boulter, y Kerry Gatford. The Benchmarking Workout: A Toolkit to Help You Construct a World Class Organization. 1st published in Great Britain. London [etc.]: Pitman, 1997.
Cita MLA (9a ed.)Bendell, Tony, et al. The Benchmarking Workout: A Toolkit to Help You Construct a World Class Organization. 1st published in Great Britain. Pitman, 1997.
Precaución: Estas citas no son 100% exactas.