APA (7th ed.) Citation

Trenner, L., Bawa, J., & Dorazio, P. (2001). The usability business: Making the web work. Springer.

Chicago Style (17th ed.) Citation

Trenner, Lesley, Joanna Bawa, and Pat Dorazio. The Usability Business: Making the Web Work. London: Springer, 2001.

MLA (9th ed.) Citation

Trenner, Lesley, et al. The Usability Business: Making the Web Work. Springer, 2001.