Cita APA (7a ed.)

Brown, S. A. (2008). Expectation confirmation: An examination of three competing models. Elsevier.

Cita Chicago Style (17a ed.)

Brown, Susan A. Expectation Confirmation: An Examination of Three Competing Models. Amsterdam [etc.]: Elsevier, 2008.

Cita MLA (9a ed.)

Brown, Susan A. Expectation Confirmation: An Examination of Three Competing Models. Elsevier, 2008.