Cita APA (7a ed.)

Wakefield, K. L., & Blodgett, J. G. (1999). Customer response to intangible and tangible service factors. [s.n.].

Cita Chicago Style (17a ed.)

Wakefield, Kirk L., y Jeffrey G. Blodgett. Customer Response to Intangible and Tangible Service Factors. [S.l.]: [s.n.], 1999.

Cita MLA (9a ed.)

Wakefield, Kirk L., y Jeffrey G. Blodgett. Customer Response to Intangible and Tangible Service Factors. [s.n.], 1999.