Cita APA (7a ed.)

Dellaert, B. G. C., & Kahn, B. E. (1999). How tolerable is delay?: Consumer's evaluations of internet web sites after waiting. [s.n.].

Cita Chicago Style (17a ed.)

Dellaert, Benedict G. C., y Barbara E. Kahn. How Tolerable Is Delay?: Consumer's Evaluations of Internet Web Sites After Waiting. [S.l.]: [s.n.], 1999.

Cita MLA (9a ed.)

Dellaert, Benedict G. C., y Barbara E. Kahn. How Tolerable Is Delay?: Consumer's Evaluations of Internet Web Sites After Waiting. [s.n.], 1999.