Cita APA (7a ed.)

Katsh, E., & Rifkin, J. (2001). Online dispute resolution: Resolving conflicts in cyberspace. John Wiley & Sons.

Cita Chicago Style (17a ed.)

Katsh, Ethan, y Janet Rifkin. Online Dispute Resolution: Resolving Conflicts in Cyberspace. New York [etc.]: John Wiley & Sons, 2001.

Cita MLA (9a ed.)

Katsh, Ethan, y Janet Rifkin. Online Dispute Resolution: Resolving Conflicts in Cyberspace. John Wiley & Sons, 2001.