Cita APA (7a ed.)

Dick, A. S., & Basu, K. (1994). Customer loyalty, toward an integrated conceptual framework. [s.n.].

Cita Chicago Style (17a ed.)

Dick, Alan S., y Kunal Basu. Customer Loyalty, Toward an Integrated Conceptual Framework. [S.l.]: [s.n.], 1994.

Cita MLA (9a ed.)

Dick, Alan S., y Kunal Basu. Customer Loyalty, Toward an Integrated Conceptual Framework. [s.n.], 1994.