Karlöf, B., Ostblom, S., & Gilderson, A. J. (1993). Benchmarking: A signpost to excellence in quality and productivity. John Wiley & Sons.
Cita Chicago Style (17a ed.)Karlöf, Bengt, Svante Ostblom, y Alan J. Gilderson. Benchmarking: A Signpost to Excellence in Quality and Productivity. Chichester [etc.]: John Wiley & Sons, 1993.
Cita MLA (9a ed.)Karlöf, Bengt, et al. Benchmarking: A Signpost to Excellence in Quality and Productivity. John Wiley & Sons, 1993.
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