Cita APA (7a ed.)

Jefferies, R. (1996). Alternative dispute resolution and the ombudsman. [s.n.].

Cita Chicago Style (17a ed.)

Jefferies, Roger. Alternative Dispute Resolution and the Ombudsman. [S.l.]: [s.n.], 1996.

Cita MLA (9a ed.)

Jefferies, Roger. Alternative Dispute Resolution and the Ombudsman. [s.n.], 1996.