Ury, W. (1993). Getting past no: Negotiating your way from confrontation to cooperation. Bantam.
Cita Chicago Style (17a ed.)Ury, William. Getting Past No: Negotiating Your Way from Confrontation to Cooperation. New York [etc.]: Bantam, 1993.
Cita MLA (9a ed.)Ury, William. Getting Past No: Negotiating Your Way from Confrontation to Cooperation. Bantam, 1993.
Precaución: Estas citas no son 100% exactas.