APA (7th ed.) Citation

Donnelly, J. H. (1992). 25 management lessons from the customer's side of the counter. Irwin.

Chicago Style (17th ed.) Citation

Donnelly, James H. 25 Management Lessons from the Customer's Side of the Counter. Chicago [etc.]: Irwin, 1992.

MLA (9th ed.) Citation

Donnelly, James H. 25 Management Lessons from the Customer's Side of the Counter. Irwin, 1992.