The customer challenge the inside story of a remarkable transformation in customer service

Bibliographic Details
Main Author: Johnson, Tom (-)
Other Authors: Jakeman, Mark
Format: Book
Language:Inglés
Published: London [etc.] : Pitman 1997.
Edition:1st published in Great Britain
Subjects:
See on Universidad de Deusto:https://oceano.biblioteca.deusto.es/primo-explore/search?query=any,contains,991000877899703351&tab=default_tab&search_scope=deusto_alma&vid=deusto
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Description
Item Description:Índice
Physical Description:XIII, 241 p. : il. ; 24 cm
ISBN:9780273626336