Smith, S., & Wheeler, J. (2004). Gestionar la experiencia del cliente. Deusto.
Chicago Style (17th ed.) CitationSmith, Shaun, and Joe Wheeler. Gestionar La Experiencia Del Cliente. Barcelona: Deusto, 2004.
MLA (9th ed.) CitationSmith, Shaun, and Joe Wheeler. Gestionar La Experiencia Del Cliente. Deusto, 2004.
Warning: These citations may not always be 100% accurate.