Cita APA (7a ed.)

Oakland, J. S. (1994). Total quality management: The route to improving performance (2nd ed.). Butterworth-Heinemann.

Cita Chicago Style (17a ed.)

Oakland, John S. Total Quality Management: The Route to Improving Performance. 2nd ed. Oxford: Butterworth-Heinemann, 1994.

Cita MLA (9a ed.)

Oakland, John S. Total Quality Management: The Route to Improving Performance. 2nd ed. Butterworth-Heinemann, 1994.