Cita APA (7a ed.)

McKenna, R. (2002). Total access: Giving customers what they want in an anytime, anywhere world. Harvard Business School.

Cita Chicago Style (17a ed.)

McKenna, Regis. Total Access: Giving Customers What They Want in an Anytime, Anywhere World. Boston, Massachusetts: Harvard Business School, 2002.

Cita MLA (9a ed.)

McKenna, Regis. Total Access: Giving Customers What They Want in an Anytime, Anywhere World. Harvard Business School, 2002.