Cita APA (7a ed.)

Yates, B. T. (1996). Analyzing costs, procedures, processes, and outcomes in human services. Sage.

Cita Chicago Style (17a ed.)

Yates, Brian T. Analyzing Costs, Procedures, Processes, and Outcomes in Human Services. Thousand Oaks, California [etc.]: Sage, 1996.

Cita MLA (9a ed.)

Yates, Brian T. Analyzing Costs, Procedures, Processes, and Outcomes in Human Services. Sage, 1996.