Effective Business Communication for Dummies
Effective Business Communication For Dummies gives you the tools you need to communicate better, both in and outside of the office. You want to build strong relationships, and you'll need strong communication skills to do it. This book demystifies active listening, assertive speaking, conflict...
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Hoboken, NJ :
Wiley
[2025]
|
| Edición: | Second edition |
| Colección: | --For dummies.
|
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009868037306719 |
Tabla de Contenidos:
- Intro
- Title Page
- Copyright Page
- Table of Contents
- Introduction
- About This Book
- Foolish Assumptions
- Icons Used in This Book
- Beyond the Book
- Where to Go from Here
- Part 1 Business Communication Fundamentals
- Chapter 1 Talking about Communication in the Workplace
- Understanding the Importance of Effective Business Communication
- Appreciating the benefits of effective communication
- Counting the costs of ineffective communication
- Distinguishing Business Communication from Personal Communication
- Conducting a Self-Assessment
- Sharpening Fundamental Communication Skills
- Avoiding Common Mistakes
- Communicating Effectively in Specific Contexts
- Putting Theory into Practice and Making It Yours
- Chapter 2 Brushing Up on Business Communication Fundamentals
- Checking Out Definitions of Communication
- Dictionary definitions
- A textbook definition
- A practical definition for business applications
- Exploring Communication Models
- Linear models
- Interactional models
- Transactional models
- Recognizing the Elements of Communication and Why They Matter
- Identifying and Addressing Sources of Noise
- Quieting physical noise
- Calming the sources of psychological noise
- Alleviating semantic noise
- Mitigating hierarchical noise
- Reducing noise in virtual environments
- Paying Special Attention to History and Environment
- Communication history
- Environment
- Conducting a Communication Audit
- Chapter 3 Communicating without Words: Nonverbal Communication
- Using Your Body to Communicate
- Using gestures to express yourself or emphasize what you're saying
- Gesturing with your head
- Gesturing with your hands
- Making faces: Facial expression
- Maintaining eye contact (without staring)
- Keeping a Comfortable and Effective Distance
- Exploring the four proxemic zones.
- The intimate zone
- Personal space
- The social zone
- Public distance
- Arranging your workspace or workplace for the culture you want to nurture
- Getting in touch with haptics
- Using Your Voice to Enhance Your Message
- Paying attention to enunciation and pronunciation
- Using paralanguage to enhance what you say
- Rate
- Volume
- Pitch
- Avoiding the use of filler words
- Conveying Meaning and Emotion Through Silence
- Chapter 4 Special Delivery: Picking the Right Way to Communicate
- Exploring Communication Channels
- Comparing Channels by How Rich They Are
- Considering Your Purpose: Conveyance or Convergence?
- Matching Your Channel to Your Communication Task or Purpose
- Sizing up synchronous communication channels
- Face-to-face
- Videoconferencing
- Audio-only calls
- Synchronous chat
- Assessing asynchronous communication channels
- Video
- Audio
- Text/email
- Choosing your channel wisely
- Part 2 Improving Your Interpersonal Communication
- Chapter 5 Listening More Than You Speak
- Recognizing the Difference between Hearing and Listening
- Moving from mechanical to cognitive processes
- Processing thoughts to develop a fuller understanding
- Recognizing the six levels of listening
- Understanding before Responding or Reacting
- Listening More Than You Speak (or Think)
- Stop planning what you're going to say next
- Finding power in silence and strength in waiting
- Stepping Up to More Advanced Listening Techniques
- Paraphrasing
- Mirroring, without being a copycat
- Summarizing to check your understanding
- Chapter 6 Leveraging the Communication Power of Asking Questions
- Making Curiosity Your Superpower
- Think of yourself as a sleuth
- Challenge your assumptions
- Asking Questions to Extract Information and Clarify Your Understanding.
- Understanding the distinction between information and knowledge
- Asking questions to extract information
- Asking questions to gain knowledge
- Seeking clarification with follow-up questions
- Using Questions and Guardrails to Initiate and Guide Conversations
- Asking safe questions to get the conversation moving
- Adding guardrails to limit the scope of a question
- Using questions to transition to other topics
- Chapter 7 Holding Productive and Meaningful Conversations
- Appreciating the Value of Reciprocity, Self-Disclosure, and Give-and-Take
- Embracing reciprocity
- Building trust and reciprocity through self-disclosure
- Giving and taking more or less equally
- Being a Good Conversation Partner
- Cultivating two-way interaction
- Putting the principle of reciprocity into practice
- Strengthening Relationships with Self-Disclosure
- Following the ebb and flow of the conversation
- Getting personal, even in a business setting
- Creating Mutual Meaning
- Checking for confirmation
- Agreeing on next steps
- Part 3 Owning Your Message with Confident Communication
- Chapter 8 Making Simple Communication Changes for Significant Impact
- Making People Less Defensive and More Receptive
- Using the I+verb framework
- Avoiding "you" statements
- Steering clear of generalizations
- Getting to Yes Faster
- Subtly framing your requests
- Providing choices
- Removing all reasons to say no
- Focusing Less on Names and More on Pertinent Details
- Avoiding cheesy sales talk
- Admitting what you don't know
- Pivoting to someone else
- Tabling a topic for later
- Returning the serve
- Purging "Sorry" and "Just" from Your Vocabulary
- Stop saying "sorry"
- Jettison "just"
- Chapter 9 Setting the Stage for Effective Communication
- Challenging the Status Quo
- Understanding why changing the status quo can be difficult.
- Using willpower (or the lack of it) to your advantage
- Recognizing factors that deplete willpower
- Preserving and restoring willpower and self-control
- Prepping Your Audience's Brain for What You're About to Tell Them
- Focus your audience
- Get agreements upfront
- Check in with your audience
- Putting It All Together
- Virtual Conversations: Calling Attention to Paying Attention
- Chapter 10 Talking about Yourself without Bragging
- Understanding Why Bragging Feels Icky and Shifting Your Mindset
- Educating Others about You
- Delivering facts that show results
- Featuring others
- Highlighting outcomes
- Asking for help and showing the results
- Networking in Meaningful Ways
- Finding genuine connections and alignments
- Matchmaking to expand your reach
- Avoiding these networking no-no's
- Inspiring Your Colleagues and Clients to Sing Your Praises
- Leveraging the promotional power of mentorships
- Promoting yourself through sponsorships
- Expanding your reach with coaches
- Asking clients for recommendations and referrals
- Chapter 11 Calm, Cool, and Confident: Making and Delivering Presentations
- Comparing Presentation Types: Informative versus Persuasive
- Structuring Your Presentation: As Simple as 1-2-3
- Introduction: Starting off on the right foot
- Gaining your audience's attention
- Stating your purpose or thesis
- Previewing what's to come
- Body: Serving the main course
- Choosing a conventional organizational structure
- Using rhetorical strategies to sway your audience
- Conclusion: Delivering your call to action
- Preparing for Presentation Success
- Setting the stage for your presentation: Environmental considerations
- Choosing and arranging a space
- Checking the acoustics: Testing - one, two, three
- Taking the technology for a test-drive
- Using a slide deck.
- Incorporating visuals and other media
- Prepping for virtual presentations: The same but different
- Test your technology beforehand
- Manage your presentation space
- Use visuals wisely and keep slides clear and uncluttered
- Take advantage of the advanced features of remote presentation applications
- Leveraging the Communicative Power of Visualization
- Practicing Your Presentation to Improve Your Confidence
- Part 4 Persuading and Driving Results
- Chapter 12 Knowing the People You're Trying to Persuade
- Analyzing Your Audience
- Conducting a demographic analysis
- Digging deeper with a psychographic analysis
- Using Communication Direction to Your Advantage
- Upward communication: Finesse required
- Demonstrate respect
- Cut to the chase
- Show how your proposal will benefit the organization or individual
- Downward communication: A balancing act
- Explain your rationale
- Approach the situation with a curious mind
- Listen and be prepared to respond to complaints and excuses
- Lateral communication: Navigating peer-to-peer interactions
- Seek mutually beneficial solutions
- Acknowledge and respect your communication history
- Balance competition with cooperation
- Anticipating Possible Objections
- Researching possible objections: Conducting surveys
- Conducting an indirect survey
- Surveying actual audience members
- Preparing your responses to objections
- Remaining objective and demonstrating it
- Chapter 13 Engaging in Persuasion That Drives Results
- Sizing Up the Stakeholders
- Identifying stakeholders and their interests
- Sharing the credit to give stakeholders a sense of ownership
- Clarifying Your Goal and Aligning It with Your Audience
- Putting your goals and the needs of your audience in perspective
- Setting realistic goals and objectives.
- Using Monroe's Motivated Sequence to Structure Your Persuasive Presentation.
