Essentials of MIS, Global Edition

Essentials of MIS, Global Edition

For introductory courses in Information Systems or Management Information Systems. An authoritative, engaging intro to MIS Essentials of MIS is an in-depth look at how businesses today use IT and systems to achieve their goals. Current, real-world cases illustrate companies identifying and solving k...

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Detalles Bibliográficos
Otros Autores: Laudon, Kenneth, author (author), Laudon, Jane, author
Formato: Libro electrónico
Idioma:Inglés
Publicado: Harlow, England : Pearson Education Limited [2024]
Edición:Fifteenth edition
Materias:
Management information systems.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009863798806719
Tabla de Contenidos:
  • Cover
  • Dynamic Study Modules
  • Integrating Business with Technology
  • Title Page
  • Copyright
  • Pearson's Commitment to Diversity, Equity, and Inclusion
  • Brief Contents
  • Contents
  • Business Cases
  • Preface
  • About the Authors
  • Part I: Information Systems in the Digital Age
  • Chapter 1. Business Information Systems in Your Career
  • Chapter-Opening Case: Smart Shelves Reinvent the Retail Space
  • 1-1 Understand why information systems are essential for running and managing a business.
  • How Information Systems are Transforming Business
  • Key Challenges in Management Information Systems
  • Globalization Challenges and Opportunities: A Flattened World
  • Business Drivers of Information Systems
  • 1-2 Define an information system, explain how it works, and identify its people, organizational, and technology components.
  • What is An Information System?
  • It Isn't Simply Technology: The Role of People and Organizations
  • Dimensions of Information Systems
  • Spotlight On: Technology: UPS Competes Globally with Information Technology
  • 1-3 Apply a four-step method for business problem solving to solve information system-related problems.
  • The Problem-Solving Approach
  • A Model of the Problem-Solving Process
  • The Role of Critical Thinking in Problem Solving
  • The Connections among Business Objectives, Problems, and Solutions
  • 1-4 Describe the information systems skills and knowledge that are essential for business careers.
  • How Information Systems Will Affect Business Careers
  • Information Systems and Business Careers: Wrap-Up
  • How This Book Prepares You for the Future
  • Spotlight On: People: Will a Robot Steal Your Job?
  • 1-5 Understand how MIS can help your career.
  • The Company
  • Position Description
  • Job Requirements
  • Interview Questions
  • Author Tips
  • Review Summary
  • Key Terms
  • Review Questions.
  • Discussion Questions
  • Hands-On MIS Projects
  • Management Decision Problem
  • Achieving Operational Excellence: Creating an Executive Payroll Register with Spreadsheet Software
  • Improving Decision Making: Using the Internet to Locate Jobs Requiring Information Systems Knowledge
  • Collaboration and Teamwork Project
  • Business Problem-Solving Case: Adyen and Fintech: Driving Change in the Financial Services Industry
  • Chapter 1 References
  • Chapter 2. Global E-business and Collaboration
  • Chapter-Opening Case: Microsoft Teams Helps Toyota Motor North America (TMNA) Do Even Better
  • 2-1 Identify the major features of a business that are important for understanding the role of information systems.
  • Organizing a Business: Basic Business Functions
  • Business Processes
  • Managing a Business and Firm Hierarchies
  • The Business Environment
  • The Role of Information Systems in a Business
  • 2-2 Explain how information systems serve different management groups in a business, and how systems that link the enterprise improve organizational performance.
  • Systems for Different Management Groups
  • Spotlight On: Organizations: Carbon Lighthouse Lights Up with the Internet of Things (IoT), Big Data, and Cloud Computing
  • Systems for Linking the Enterprise
  • E-business, E-commerce, and E-government
  • 2-3 Understand why systems for collaboration, social business, and knowledge management are so important and the technologies they use.
  • What is Collaboration?
  • What is Social Business?
  • Business Benefits of Collaboration and Social Business
  • Building a Collaborative Culture and Business Processes
  • Tools and Technologies for Collaboration and Social Business
  • Spotlight On: Technology: Zoom: Quality Videoconferencing for Every Budget
  • Systems for Knowledge Management.
  • 2-4 Describe the role of the information systems function in a business.
  • The Information Systems Department
  • Information Systems Services
  • 2-5 Understand how MIS can help your career.
  • The Company
  • Position Description
  • Job Requirements
  • Interview Questions
  • Author Tips
  • Review Summary
  • Key Terms
  • Review Questions
  • Discussion Questions
  • Hands-On MIS Projects
  • Management Decision Problem
  • Improving Decision Making: Using a Spreadsheet to Create a Town Budget
  • Achieving Operational Excellence: Using Internet Software to Plan Efficient Transportation Routes
  • Collaboration and Teamwork Project
  • Business Problem-Solving Case: How Much Does Technology Help Collaboration?
  • Chapter 2 References
  • Chapter 3. Achieving Competitive Advantage with Information Systems
  • Chapter-Opening Case: N26: A Bank Without Branches
  • 3-1 Demonstrate how Porter's competitive forces model, the value chain model, synergies, core competencies, and network-based strategies help companies use information systems for competitive advantage
  • Porter's Competitive Forces Model
  • Information System Strategies for Dealing with Competitive Forces
  • Spotlight On: People: Customer Experience Management: A New Strategic Weapon
  • The Internet's Impact on Competitive Advantage
  • The Business Value Chain Model
  • Synergies, Core Competencies, and Network-Based Strategies
  • Disruptive Technologies: Riding the Wave
  • 3-2 Describe how information systems help businesses compete globally.
  • The Internet and Globalization
  • Global Business and System Strategies
  • Global System Configuration
  • 3-3 Describe how information systems help businesses compete using quality and design
  • What is Quality?
  • How Information Systems Improve Quality
  • 3-4 Explain the role of business process management (BPM) in enhancing competitiveness.
  • What is Business Process Management?
  • Spotlight On: Organizations: GCB Bank: A Digital Transformation
  • 3-5 Understand how MIS can help your career
  • The Company
  • Position Description
  • Job Requirements
  • Interview Questions
  • Author Tips
  • Review Summary
  • Key Terms
  • Review Questions
  • Discussion Questions
  • Hands-On MIS Projects
  • Management Decision Problem
  • Improving Decision Making: Using a Database to Analyze Sales Performance
  • Improving Decision Making: Using Web Tools to Configure and Price an Automobile
  • Collaboration and Teamwork Project
  • Business Problem-Solving Case: Offline, Online, and Back: The Evolution of the UK Grocery Market
  • Chapter 3 References
  • Chapter 4. Ethical and Social Issues in Information Systems
  • Chapter-Opening Case: Apps That Track: A Double-Edged Sword
  • 4-1 Identify the ethical, social, and political issues raised by information systems
  • A Model for Thinking about Ethical, Social, and Political Issues
  • Five Moral Dimensions of the Information Age
  • Key Technology Trends that Raise Ethical Issues
  • 4-2 Describe principles for conduct that can be used to guide ethical decisions
  • Basic Concepts: Responsibility, Accountability, Liability, and Due Process
  • Ethical Analysis
  • Ethical Principles
  • Professional Codes of Conduct
  • Some Real- World Ethical Dilemmas
  • 4-3 Explain how contemporary information systems technologies and the Internet pose challenges to the protection of individual privacy and intellectual property.
  • Information Rights: Privacy and Freedom in the Internet Age
  • Property Rights: Intellectual Property
  • 4-4 Discuss the issues that contemporary information systems raise with respect to system quality, accountability and control, and the quality of everyday life.
  • System Quality: Data Quality and System Errors.
  • Accountability and Control: Software and Internet Liability Issues
  • Spotlight On: Organizations: Section 230: Should the Law That "Created" Today's Internet Be Repealed or Revised?
  • Quality of Life: Equity, Access, Boundaries, and Health
  • 4-5 Understand how MIS can help your career
  • The Company
  • Spotlight On: Technology: Immersed in the Metaverse: What Will It Mean for the Future?
  • Position Description
  • Job Requirements
  • Interview Questions
  • Author Tips
  • Review Summary
  • Key Terms
  • Review Questions
  • Discussion Questions
  • Hands-On MIS Projects
  • Management Decision Problem
  • Achieving Operational Excellence: Creating a Simple Blog
  • Improving Decision Making: Analyzing Web Browser Privacy
  • Collaboration and Teamwork Project
  • Business Problem-Solving Case: Facebook's Many Ethical Challenges
  • Chapter 4 References
  • Part II: Information Technology Infrastructure
  • Chapter 5. IT Infrastructure: Hardware and Software
  • Chapter-Opening Case: Southeast Asia's Grab Leverages Information Technology to Enhance Its Services
  • 5-1 Identify the components of IT infrastructure
  • IT Infrastructure Components
  • 5-2 Describe the major computer hardware, data storage, input, and output technologies used in business and major hardware trends
  • Types of Computers
  • Storage, Input, and Output Technology
  • Contemporary Hardware Trends
  • Spotlight On: People: The Mobile Platform Visits Disney Theme Parks
  • Spotlight On: Technology: "Smart" Cities Become Smarter with Edge Computing
  • 5-3 Describe the major types of computer software used in business and major software trends
  • Operating System Software
  • Application Software and Desktop Productivity Tools
  • HTML and HTML5
  • Web Services
  • Software Trends
  • 5-4 Identify the principal issues in managing hardware and software technology
  • Capacity Planning and Scalability.
  • Total Cost of Ownership (TCO) of Technology Assets.

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