Principles of Operations Management : Sustainability and Supply Chain Management, Global Edition

Principles of Operations Management Sustainability and Supply Chain Management, Global Edition

<strong> For courses in operations management. </strong> <strong>A broad introduction to operations, reinforced with extensive practice problems</strong> <strong> Principles of Operations Management: Sustainability and Supply Chain Management </strong>presen...

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Detalles Bibliográficos
Otros Autores: Heizer, Jay, author (author), Render, Barry, author, Munson, Chuck (Charles Lee), author
Formato: Libro electrónico
Idioma:Inglés
Publicado: Harlow, England : Pearson [2023]
Edición:Twelfth, global edition
Materias:
Operations research.
Production management.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009863797706719
Tabla de Contenidos:
  • Cover
  • Digital Resources for Students
  • Title Page
  • Copyright Page
  • Dedication
  • Pearson's Commitment to Diversity, Equity, and Inclusion
  • Brief Table of Contents
  • Table of Contents
  • Preface
  • About the Authors
  • Part One: Introduction to Operations Management
  • Chapter 1. Operations and Productivity
  • Global Company Profile: Hard Rock Cafe: Operations Management at Hard Rock Cafe
  • What Is Operations Management?
  • Organizing to Produce Goods and Services
  • The Supply Chain
  • Why Study OM?
  • What Operations Managers Do
  • The Heritage of Operations Management
  • Operations for Goods and Services
  • Growth of Services
  • Service Pay
  • The Productivity Challenge
  • Productivity Measurement
  • OM in Action: Improving Productivity at Starbucks
  • Productivity Variables
  • Productivity and the Service Sector
  • OM in Action: Taco Bell Improves Productivity and Goes Green to Lower Costs
  • Current Challenges in Operations Management
  • Ethics, Social Responsibility, and Sustainability
  • Summary
  • Key Terms
  • Ethical Dilemma
  • Discussion Questions
  • Using Software for Productivity Analysis
  • Solved Problems
  • Problems
  • Case Studies
  • Uber Technologies, Inc.
  • Video Case Studies
  • Frito-Lay: Operations Management in Manufacturing
  • Hard Rock Cafe: Operations Management in Services
  • Celebrity Cruises: Operations Management at Sea
  • Endnotes
  • Bibliography
  • Chapter 1 Rapid Review
  • Self Test
  • Chapter 2. Operations Strategy in a Global Environment
  • Global Company Profile: Boeing: Boeing's Global Strategy Yields Competitive Advantage
  • A Global View of Operations and Supply Chains
  • Cultural and Ethical Issues
  • Determining Missions and Strategies
  • Mission
  • Strategy
  • Achieving Competitive Advantage Through Operations
  • Competing on Differentiation
  • Competing on Cost
  • Competing on Response.
  • Issues in Operations Strategy
  • Strategy Development and Implementation
  • OM in Action: Amazon Updates Sears' Strategy
  • Key Success Factors and Core Competencies
  • Integrating OM with Other Activities
  • Building and Staffing the Organization
  • Implementing the 10 Strategic OM Decisions
  • Strategic Planning, Core Competencies, and Outsourcing
  • The Theory of Comparative Advantage
  • Risks of Outsourcing
  • OM in Action: China Outsources Too-to Ethiopia
  • Rating Outsource Providers
  • Global Operations Strategy Options
  • Summary
  • Key Terms
  • Ethical Dilemma
  • Discussion Questions
  • Using Software to Solve Outsourcing Problems
  • Solved Problems
  • Problems
  • Case Studies
  • Rapid-Lube
  • Video Case Studies
  • Strategy at Nautique Boat Company
  • Hard Rock Cafe's Global Strategy
  • Outsourcing Offshore at Darden
  • Endnotes
  • Bibliography
  • Chapter 2 Rapid Review
  • Self Test
  • Chapter 3. Project Management
  • Global Company Profile: Bechtel Group: Project Management Provides a Competitive Advantage for Bechtel
  • The Importance of Project Management
  • Project Planning
  • The Project Manager
  • Work Breakdown Structure
  • Project Scheduling
  • OM in Action: Delta's Ground Crew Orchestrates a Smooth Takeoff
  • Project Controlling
  • Project Management Techniques: PERT and CPM
  • The Framework of PERT and CPM
  • Network Diagrams and Approaches
  • Activity-on-Node Example
  • Activity-on-Arrow Example
  • Determining the Project Schedule
  • Forward Pass
  • Backward Pass
  • Calculating Slack Time and Identifying the Critical Path(s)
  • Variability in Activity Times
  • Three Time Estimates in PERT
  • Probability of Project Completion
  • Cost-Time Trade-Offs and Project Crashing
  • A Critique of PERT and CPM
  • OM in Action: Behind the Tour de France
  • Using Software to Manage Projects
  • Summary
  • Key Terms
  • Ethical Dilemma.
  • Discussion Questions
  • Using Software to Solve Project Management Problems
  • Solved Problems
  • Problems
  • Video Case Studies
  • Project Management at Arnold Palmer Hospital
  • Managing Hard Rock's Rockfest
  • Endnotes
  • Bibliography
  • Chapter 3 Rapid Review
  • Self Test
  • Chapter 4. Forecasting
  • Global Company Profile: Walt Disney Parks &amp
  • Resorts: Forecasting Provides a Competitive Advantage for Disney
  • What Is Forecasting?
  • Forecasting Time Horizons
  • Types of Forecasts
  • The Strategic Importance of Forecasting
  • Supply Chain Management
  • Human Resources
  • Capacity
  • Seven Steps in the Forecasting System
  • Forecasting Approaches
  • Overview of Qualitative Methods
  • Overview of Quantitative Methods
  • Time-Series Forecasting
  • Decomposition of a Time Series
  • OM in Action: Forecasting at Olive Garden
  • Naive Approach
  • Moving Averages
  • Exponential Smoothing
  • Measuring Forecast Error
  • Exponential Smoothing with Trend Adjustment
  • Trend Projections
  • Seasonal Variations in Data
  • Cyclical Variations in Data
  • Associative Forecasting Methods: Regression and Correlation Analysis
  • Using Regression Analysis for Forecasting
  • Standard Error of the Estimate
  • Correlation Coefficients for Regression Lines
  • Multiple Regression Analysis
  • OM in Action: NYC's Potholes and Regression Analysis
  • Monitoring, Controlling, and Adapting Forecasts
  • Adaptive Smoothing
  • Focus Forecasting
  • Forecasting Under a Pandemic or Major Disruption
  • Forecasting in the Service Sector
  • Summary
  • Key Terms
  • Ethical Dilemma
  • Discussion Questions
  • Using Software in Forecasting
  • Solved Problems
  • Problems
  • Case Studies
  • Southwestern University (B)
  • Video Case Studies
  • Forecasting Ticket Revenue for Orlando Magic Basketball Games
  • Forecasting at Hard Rock Cafe
  • Endnotes
  • Bibliography.
  • Chapter 4 Rapid Review
  • Self Test
  • Part Two: Designing Operations
  • Chapter 5. Design of Goods and Services
  • Global Company Profile: Nautique Boats: Product Design Provides Competitive Advantage at Nautique Boats
  • Goods and Services Selection
  • Product Strategy Options Support Competitive Advantage
  • Product Life Cycles
  • Life Cycle and Strategy
  • Product-by-Value Analysis
  • Generating New Products
  • Product Development
  • Product Development System
  • Quality Function Deployment (QFD)
  • Organizing for Product Development
  • Manufacturability and Value Engineering
  • Issues for Product Design
  • Robust Design
  • Modular Design
  • Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM)
  • OM in Action: Israeli Startups Roll Out 3D Printed Steaks
  • Virtual Reality Technology
  • Value Analysis
  • Sustainability and Life Cycle Assessment (LCA)
  • Product Development Continuum
  • Purchasing Technology by Acquiring a Firm
  • Joint Ventures
  • Alliances
  • Defining a Product
  • Make-or-Buy Decisions
  • Group Technology
  • Documents for Production
  • Product Life-Cycle Management (PLM)
  • Service Design
  • Designing More Efficient Services
  • OM in Action: Amazon Pushes Product Design
  • Documents for Services
  • Application of Decision Trees to Product Design
  • Transition to Production
  • Summary
  • Key Terms
  • Ethical Dilemma
  • Discussion Questions
  • Solved Problem
  • Problems
  • Case Studies
  • De Mar's Product Strategy
  • Video Case Studies
  • Product Design at Nautique Boat Company
  • Celebrity Cruises Designs a New Ship
  • Endnotes
  • Bibliography
  • Chapter 5 Rapid Review
  • Self Test
  • Supplement 5. Sustainability in the Supply Chain
  • Corporate Social Responsibility
  • Sustainability
  • Systems View
  • Commons
  • Triple Bottom Line
  • OM in Action: Blue Jeans and Sustainability.
  • Design and Production for Sustainability
  • Product Design
  • Production Process
  • Logistics
  • End-of-Life Phase
  • Regulations and Industry Standards
  • OM in Action: Designing for End of Life
  • International Environmental Policies and Standards
  • OM in Action: Subaru's Clean, Green Set of Wheels with ISO 14001 and ISO 50001
  • Summary
  • Key Terms
  • Discussion Questions
  • Solved Problems
  • Problems
  • Video Case Studies
  • Building Sustainability at the Orlando Magic's Amway Center
  • Green Manufacturing and Sustainability at Frito-Lay
  • "Saving the Waves" at Celebrity Cruises
  • Endnotes
  • Bibliography
  • Supplement 5 Rapid Review
  • Self Test
  • Chapter 6. Managing Quality
  • Global Company Profile: Arnold Palmer Hospital: Managing Quality Provides a Competitive Advantage at Arnold Palmer Hospital
  • Quality and Strategy
  • Defining Quality
  • Implications of Quality
  • Malcolm Baldrige National Quality Award
  • ISO 9000 International Quality Standards
  • Cost of Quality (COQ)
  • Ethics and Quality Management
  • Total Quality Management
  • Continuous Improvement
  • Six Sigma
  • Employee Empowerment
  • Benchmarking
  • Just-in-Time (JIT)
  • Taguchi Concepts
  • OM in Action: A Hospital Benchmarks Against the Ferrari Racing Team?
  • Knowledge of TQM Tools
  • Tools of TQM
  • Check Sheets
  • Scatter Diagrams
  • Cause-and-Effect Diagrams
  • Pareto Charts
  • Flowcharts
  • Histograms
  • Statistical Process Control (SPC)
  • The Role of Inspection
  • When and Where to Inspect
  • OM in Action: Inspecting the Boeing 787
  • Source Inspection
  • Service Industry Inspection
  • OM in Action: Safe Patients, Smart Hospitals
  • Inspection of Attributes versus Variables
  • TQM in Services
  • OM in Action: Richey International's Spies
  • Summary
  • Key Terms
  • Ethical Dilemma
  • Discussion Questions
  • Solved Problems
  • Problems
  • Case Studies.
  • Southwestern University: (C).

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